FAQ: Why can't I paste images from the clipboard into the HTML knowledge article editor?

This article applies to: Cireson Portal, version 3.X and above.

HTML Editor Pasting Issue Explained

The Cireson Portal uses an HTML editor control from a 3rd party control vendor. The control does not accept image content from the clipboard in some situations. Pasting images from the clipboard does not work in the following situations:

Pasting in Chrome. Pasting is only supported in Internet Explorer and Firefox.
Pasting from Microsoft Word or other Microsoft Office documents or Outlook email in some cases. Generally speaking, if you select an image in Office and the image has a dotted line around it, then it will not copy/paste into the HTML editor. If it has a solid line it will. If you get a dotted line, try copying it into a Word document first and then copy it again from there.

If possible, try using a screen capture tool like OneNote to capture the image to your clipboard and then paste into the editor in an IE window.