Overview
When emailing users and analysts, admins may want to provide a link directly to the specific Service Categories, Service Offerings or Request Offerings. This article will provide details about how this is done.
The GUIDs can be found in the URL directly as shown here:
Service Category
To link directly to a Service Category append the following to the desired Service Catalog URL:
?cat=[cat_id]
Example: https://support.cireson.com/View/02efdc70-55c7-4ba8-9804-ca01631c1a54?cat=d4cfcc17-8545-c6eb-ce10-82c9982e7178
Service Offering
To link directly to a Service Offering append the following to the desired Service Catalog URL:
?so=[so_id]
Example: https://support.cireson.com/View/02efdc70-55c7-4ba8-9804-ca01631c1a54?so=d4cfcc17-8545-c6eb-ce10-82c9982e7178
Request Offering
To link directly to a Request Offering append the following to the desired Service Catalog URL:
?ro=[ro_id]
Note: Linking directly to a Request Offering will only work on the alternative Service Catalog Navigation Panel.
Example: https://support.cireson.com/View/02efdc70-55c7-4ba8-9804-ca01631c1a54?ro=d4cfcc17-8545-c6eb-ce10-82c9982e7178