Below is a list of all dashboards currently available in the portal.
Work Item Trend Dashboard
- Work Items Created – Today
- A pie chart that shows the number of work items that were created today. This is group by work item type and references CreatedDate property.
- A pie chart that shows the number of work items that were created today. This is group by work item type and references CreatedDate property.
- Work Items Created – Yesterday
- A pie chart that shows the number of work items that were created yesterday. This is group by work item type and references CreatedDate property.
- A pie chart that shows the number of work items that were created yesterday. This is group by work item type and references CreatedDate property.
- Work Items Created - Last 7 Days
- A stacked area chart grouped by work item type that shows the number of work items that created in the past 7 days including today’s date. (Y axis = work item count, X axis = date).
- A stacked area chart grouped by work item type that shows the number of work items that created in the past 7 days including today’s date. (Y axis = work item count, X axis = date).
- Work Items Completed - Last 7 Days
- A stacked area chart grouped by work item type that shows the number of incident, service request or problem that were completed or resolved in the past 7 days including today’s date. (Y axis = work item count, X axis = date).
- A stacked area chart grouped by work item type that shows the number of incident, service request or problem that were completed or resolved in the past 7 days including today’s date. (Y axis = work item count, X axis = date).
- Work Items Completed - Last 30 Days
- A stacked area chart grouped by work item type that shows the number of incident, service request or problem that were completed or resolved in the past 30 days including today’s date. (Y axis = work item count, X axis = date).
- A stacked area chart grouped by work item type that shows the number of incident, service request or problem that were completed or resolved in the past 30 days including today’s date. (Y axis = work item count, X axis = date).
Incident Analysts Performance
- Average Resolution Time - All Incidents - Last 30 Days
- A number widget depicting the average time in hours it took for analysts to resolve an incident in the last month (last 30 days). This references ResolvedDate property.
- A number widget depicting the average time in hours it took for analysts to resolve an incident in the last month (last 30 days). This references ResolvedDate property.
- Average Response Time - All Incidents - Last 30 Days
- A number widget depicting the average time in hours it took for analysts to respond to an incident in the last month (last 30 days). This references FirstResponseDate property.
- A number widget depicting the average time in hours it took for analysts to respond to an incident in the last month (last 30 days). This references FirstResponseDate property.
- Average Resolution Time by Assigned User - So Far Today - Top 25
- A vertical bar chart showing the top 25 analyst and the average time in minutes it took for them to resolve an incident. This is limited to incidents that were resolved today and is ordered by average resolution time in ascending order.
- A vertical bar chart showing the top 25 analyst and the average time in minutes it took for them to resolve an incident. This is limited to incidents that were resolved today and is ordered by average resolution time in ascending order.
- Average Resolution Time by Assigned User - Yesterday - Top 25
- A vertical bar chart showing the top 25 analyst and the average time in minutes it took for them to resolve an incident. This is limited to incidents that were resolved yesterday and is ordered by average resolution time in ascending order.
- A vertical bar chart showing the top 25 analyst and the average time in minutes it took for them to resolve an incident. This is limited to incidents that were resolved yesterday and is ordered by average resolution time in ascending order.
- Average Resolution Time by Assigned User - So Far This week - Top 25
- A vertical bar chart showing the top 25 analyst and the average time in minutes it took for them to resolve an incident. This is limited to incidents that were resolved this week and is ordered by average resolution time in ascending order.
- A vertical bar chart showing the top 25 analyst and the average time in minutes it took for them to resolve an incident. This is limited to incidents that were resolved this week and is ordered by average resolution time in ascending order.
- Average Resolution Time by Assigned User - Last Week - Top 25
- A vertical bar chart showing the top 25 analyst and the average time in minutes it took for them to resolve an incident. This is limited to incidents that were resolved last week and is ordered by average resolution time in ascending order.
- A vertical bar chart showing the top 25 analyst and the average time in minutes it took for them to resolve an incident. This is limited to incidents that were resolved last week and is ordered by average resolution time in ascending order.
- Average Resolution Time by Assigned User - So Far This Month - Top 25
- A vertical bar chart showing the top 25 analyst and the average time in minutes it took for them to resolve an incident. This is limited to incidents that were resolved this month and is ordered by average resolution time in ascending order.
- A vertical bar chart showing the top 25 analyst and the average time in minutes it took for them to resolve an incident. This is limited to incidents that were resolved this month and is ordered by average resolution time in ascending order.
- Average Resolution Time by Assigned User - Last 30 Days - Top 25
- A vertical bar chart showing the top 25 analyst and the average time in minutes it took for them to resolve an incident. This is limited to incidents that were resolved last month and is ordered by average resolution time in ascending order.
- A vertical bar chart showing the top 25 analyst and the average time in minutes it took for them to resolve an incident. This is limited to incidents that were resolved last month and is ordered by average resolution time in ascending order.
- Average Response Time by Assigned User - So Far Today - Top 25
- A vertical bar chart showing the top 25 analyst and the average time in minutes it took for them to respond to an incident. This is limited to incidents that were first responded today and is ordered by average response time in ascending order.
- A vertical bar chart showing the top 25 analyst and the average time in minutes it took for them to respond to an incident. This is limited to incidents that were first responded today and is ordered by average response time in ascending order.
- Average Response Time by Assigned User- Yesterday - Top 25
- A vertical bar chart showing the top 25 analyst and the average time in minutes it took for them to respond to an incident. This is limited to incidents that were first responded yesterday and is ordered by average response time in ascending order.
- A vertical bar chart showing the top 25 analyst and the average time in minutes it took for them to respond to an incident. This is limited to incidents that were first responded yesterday and is ordered by average response time in ascending order.
- Average Response Time by Assigned User - So Far This Week - Top 25
- A vertical bar chart showing the top 25 analyst and the average time in minutes it took for them to respond to an incident. This is limited to incidents that were first responded this week and is ordered by average response time in ascending order.
- A vertical bar chart showing the top 25 analyst and the average time in minutes it took for them to respond to an incident. This is limited to incidents that were first responded this week and is ordered by average response time in ascending order.
- Average Response Time by Assigned User - Last Week - Top 25
- A vertical bar chart showing the top 25 analyst and the average time in minutes it took for them to respond to an incident. This is limited to incidents that were first responded last week and is ordered by average response time in ascending order.
- A vertical bar chart showing the top 25 analyst and the average time in minutes it took for them to respond to an incident. This is limited to incidents that were first responded last week and is ordered by average response time in ascending order.
- Average Response Time by Assigned User - So Far This Month - Top 25
- A vertical bar chart showing the top 25 analyst and the average time in minutes it took for them to respond to an incident. This is limited to incidents that were first responded this month and is ordered by average response time in ascending order.
- A vertical bar chart showing the top 25 analyst and the average time in minutes it took for them to respond to an incident. This is limited to incidents that were first responded this month and is ordered by average response time in ascending order.
- Average Response Time by Assigned User - Last 30 Days - Top 25
- A vertical bar chart showing the top 25 analyst and the average time in minutes it took for them to respond to an incident. This is limited to incidents that were first responded last month and is ordered by average response time in ascending order.
- A vertical bar chart showing the top 25 analyst and the average time in minutes it took for them to respond to an incident. This is limited to incidents that were first responded last month and is ordered by average response time in ascending order.
- Incidents Resolved By Assigned User - Last 7 Days - Top 25
- A vertical bar chart showing the top 25 analyst and the number of incident they have resolved in the last 7 days. This is ordered by resolved count in descending order.
- A vertical bar chart showing the top 25 analyst and the number of incident they have resolved in the last 7 days. This is ordered by resolved count in descending order.
- Incidents Resolved By Assigned User - Last Week - Top 25
- A vertical bar chart showing the top 25 analyst and the number of incident they have resolved in last week. This is ordered by resolved count in descending order.
- A vertical bar chart showing the top 25 analyst and the number of incident they have resolved in last week. This is ordered by resolved count in descending order.
- Incidents Resolved By Assigned User - Last 30 Days - Top 25
- A vertical bar chart showing the top 25 analyst and the number of incident they have resolved in last month. This is ordered by resolved count in descending order.
- A vertical bar chart showing the top 25 analyst and the number of incident they have resolved in last month. This is ordered by resolved count in descending order.
- Incidents Resolved By Assigned User - So Far This Month - Top 25
- A vertical bar chart showing the top 25 analyst and the number of incident they have resolved so far this month. This is ordered by resolved count in descending order.
- A vertical bar chart showing the top 25 analyst and the number of incident they have resolved so far this month. This is ordered by resolved count in descending order.
- Incidents Resolved By Assigned User - So Far This Week - Top 25
- A vertical bar chart showing the top 25 analyst and the number of incident they have resolved so far this week. This is ordered by resolved count in descending order.
- A vertical bar chart showing the top 25 analyst and the number of incident they have resolved so far this week. This is ordered by resolved count in descending order.
- Incidents Resolved By Assigned User - So Far Today - Top 25
- A vertical bar chart showing the top 25 analyst and the number of incident they have resolved so far today. This is ordered by resolved count in descending order.
- A vertical bar chart showing the top 25 analyst and the number of incident they have resolved so far today. This is ordered by resolved count in descending order.
- Incidents Resolved By Assigned User - Yesterday - Top 25
- A vertical bar chart showing the top 25 analyst and the number of incident they have resolved yesterday. This is ordered by resolved count in descending order.
- A vertical bar chart showing the top 25 analyst and the number of incident they have resolved yesterday. This is ordered by resolved count in descending order.
- Work Items Completed By Assigned User - Last 24 Hours - Top 25
- A stacked vertical bar chart grouped by work item type showing the top 25 analysts and the number of incidents, service requests, or problem they have resolved or completed in the last 24 hours.
- A stacked vertical bar chart grouped by work item type showing the top 25 analysts and the number of incidents, service requests, or problem they have resolved or completed in the last 24 hours.
- Work Items Completed By Assigned User - Last 7 Days - Top 25
- A stacked vertical bar chart grouped by work item type showing the top 25 analysts and the number of incidents, service requests, or problem they have resolved or completed in the last 7 days.
- A stacked vertical bar chart grouped by work item type showing the top 25 analysts and the number of incidents, service requests, or problem they have resolved or completed in the last 7 days.
- Work Items Completed By Assigned User - Yesterday - Top 25
- A stacked vertical bar chart grouped by work item type showing the top 25 analysts and the number of incidents, service requests, or problem they have resolved or completed yesterday.
Work Item Dashboard
- Active Work Items by Assigned User - Top 25
- A count of the top 25 work items assigned to a particular user grouped by work item type. It is a stacked vertical bar chart where the stacked series are the work item types.
- A work item is considered to be "active" if the statusis not CLOSED, RESOLVED, COMPLETED, FAILED, or CANCELLED.
Incident Dashboard
- Active Incidents by Support Group - Top 25
- A count of the top 25 active incidents grouped by support group shown as a vertical bar chart. Active Incidents refers to incidents with status that is not in CLOSED or RESOLVED.
- Neglected Incidents by Support Group - Top 25
- A count of the top 25 support groups with the most incidents where the last modified time is more than 24-48, 48-72, 72-96, or greater than 96 hours ago shown as a stacked vertical bar chart.
- Pending Incident Aging
- Count of pending incidents that were not touched or updated for "X" number of days relative to today’s date. “X” here refers the number of days since a pending incident has been modified. It is the difference (in days) between an incident’s LastModified date and now.
- Incidents By Classification - Top 25
- A count of the top 25 incidents grouped by classification regardless of status or any date reference.
- Incidents By Source - Top 25
- A count of the top 25 incident sources grouped by source regardless of status or any date reference.
- Incidents By Status - Top 25
- Shows the number of incidents stacked by status for the top 25 users with the most incidents assigned to each user. It is a stacked vertical bar chart where the stacked series are the incident status.
Service Request Dashboard
- Active Service Request by Support Group - Top 25
- A count of service requests for each of the top 25 support groups by count of active service requests. Service requests grouped by support group are shown as a vertical bar chart.
- A service request is considered to be "active" if the status is not CLOSED, COMPLETED, FAILED or CANCELLED.
- A count of service requests for each of the top 25 support groups by count of active service requests. Service requests grouped by support group are shown as a vertical bar chart.
- Neglected Service Requests by Support Group - Top 25
- A count of the top 25 support groups with the most service requests where the last modified time is more than 24-48, 48-72, 72-96, or greater than 96 hours ago shown as a stacked vertical bar chart.
- A count of the top 25 support groups with the most service requests where the last modified time is more than 24-48, 48-72, 72-96, or greater than 96 hours ago shown as a stacked vertical bar chart.
- Service Requests by Classification - Top 25
- A count of the top 25 service request classifications grouped by classification regardless of status or any date reference.
- A count of the top 25 service request classifications grouped by classification regardless of status or any date reference.
- Service Requests By Source
- A count of all incidents grouped by source regardless of status or any date reference.
- A count of all incidents grouped by source regardless of status or any date reference.
Change Management Dashboard
- Change Requests Scheduled to Start Each Day
- Number of change requests scheduled to start within the next 30 days (Y axis = count of change requests, X axis = day).
- Change Requests Started On Time
- Pie chart that shows the number of change requests that started int the last 90 days:
- “on time” (scheduled start date and actual start dates are within +/- 24 hours of each other.
- “early” (actual start date is more than 24 hours before the scheduled start date).
- “1 day late” (actual start date is more than 24 hours but less than 48 hours after the scheduled start date.
- “2 days late” (actual start date is more than 48 hours but less than 72 hours after the scheduled start date.
- “3 days late” (actual start date is more than 72 hours but less than 96 hours after the scheduled start date.
- “4+ days late” (actual start date is more than 96 hours after the scheduled start date.
- Pie chart that shows the number of change requests that started int the last 90 days:
- Change Requests Completed On Time
- Pie chart that shows the number of change requests that were completed in the last 90 days:
- “on time” (scheduled end date and actual end dates are within +/- 24 hours of each other.
- “early” (actual end date is more than 24 hours before the scheduled end date).
- “1 day late” (actual end date is more than 24 hours but less than 48 hours after the scheduled end date.
- “2 days late” (actual end date is more than 48 hours but less than 72 hours after the scheduled end date.
- “3 days late” (actual end date is more than 72 hours but less than 96 hours after the scheduled end date.
- “4+ days late” (actual end date is more than 96 hours after the scheduled end date.
- Pie chart that shows the number of change requests that were completed in the last 90 days:
- Change Requests by Status
- A count of all change request where status is not CLOSED. This is grouped by status.
Manual Activity Dashboard
- Active Manual Activities by Category
- A count of all active manual activities grouped by category shown as a horizontal bar chart.