Cireson Portal

User Guide: Add-In - Auto Show History

Add-Ins Overview

The Cireson Service Manager Portal Add-In feature is a location for pre-packaged solutions. Simply toggle a solution on, and it is active. Toggle any solution off if you no longer wish to use it. This approach allows for a streamlined, no-code approach to extensibility in the Cireson Service Manager Portal.

Note: For information about the Service Manager Portal Add-In feature and installation process, view the overview article here.

 

Auto Show History Download Link

The latest version 1.0.0 of this Add-In can be downloaded here.

Note: This version of the Add-In is built and tested against version 10.2.0 of the Cireson Portal. It is recommended you are using that version or higher with this Add-In

 

Auto Show History Summary

The Auto Show History Add-In will change the Portal’s behaviour to automatically load the History of an object when the History tab is clicked, rather than waiting for another click on the Load History button.

Each setting for the Add-In is as follows:

Key Description Default Value AnalystOnlySetting this to true will enable this functionality for only portal Analysts and it will be disabled for End Users. Setting this to false will enable this functionality for everyone.trueEnabledForIRSetting this to true will auto show history on IncidentstrueEnabledForPRSetting this to true will auto show history on ProblemstrueEnabledForSRSetting this to true will auto show history on Service RequeststrueEnabledForCRSetting this to true will auto show history on Change RequeststrueEnabledForRRSetting this to true will auto show history on Release RecordstrueEnabledForIRSetting this to true will auto show history on ALL Asset Management classes
eg Hardware Asset, Software Asset, Location etctrueEnabledForIRSetting this to true will auto show history on ALL Dynamic Data / Config Item classes
eg AD User, Windows Computer and any custom classestrue

 

Testing and Validation

  1. If experiencing issues, refer to KB Article 2568 here for overall Add-Ins troubleshooting steps
  2. Run through the Add-In’s functionality with default settings.
    1. Verify the following:
      1. In the developer console (open up a browser > dev tools > console), you see that the Auto Show History Add-In is loaded
      2. When opening an Incident and clicking on the History Tab, the Hisotry is automatically loaded
      3. When opening an Incident and clicking on the History Tab, the Show Hisotry button is not visible
  3. As you change settings, go through the above again with browser console open
    1. Verify no error messages
    2. Verify your changed settings behave as expected

 

Examples

History Auto Loading on an Incident

 

Versions

This is the first release of the Add-In. Older versions will appear here as they become available.