Cireson Portal Requirements
The Cireson Portal must be installed on a server that has the following hardware and software requirements:
System Center Service Manager 2016, 2019, 2022, 2025 are fully supported
Install must be on the same server as the /cache builder.
Windows Server 2016, 2019, 2022.
8 GB of RAM minimum plus 100 MB per active, concurrent analyst user in a 24 hour period.
4 cores minimum, 8 for larger deployments.
1 GB of disk space.
Microsoft .NET Framework 4.8
Note: Ensure the server & Portal Service Account has access to connect to licensing.cireson.com if using Automatic licensing and Cireson.myget.org for updates to the Platform
Note: If deploying to multiple servers in a web farm, the IIS Machine key should be generated and applied to each server. Instructions can be found here.
Database Requirements
The ServiceManagement database (the database the Cireson Portal uses) must be installed on a server that has the following hardware and software requirements:
4 cores minimum, 8 for larger deployments (2.66 GHz or higher).
8 GB of RAM minimum.
10 GB of disk space (with room to auto-grow as needed).
SQL Server Standard or Enterprise 2014, 2016, 2016 SP1, 2016 SP2, 2017, 2019, 2022.
SQL Server 2019 is supported when using Portal version 10.5 or above
SQL Server 2022 is supported for System Center Service Manager 2022 & 2025 only.
If using Cireson Analytics and the Platform Cache, please use a version of SQL above 2012 as these systems don't support SQL 2008
search enabled.
Microsoft .NET Framework 4.6.2
AlwaysOn Failover Cluster Instances are supported for high availability. AlwaysOn Availability Groups are supported (see this guide for details). All other prerequisite software will be installed by the installer for you if it is not already installed.
The Cireson Portal requires that the ServiceManager and ServiceManagement databases are located on the same SQL instance. The Cireson Portal is not supported on the same SQL instance as the Service Manager data warehouse or another SQL instance located on the same server.
The user running the install will need 'sysadmin' rights over the database for the duration of the installation, these rights are not required after the installation process has completed.
Configuring Active Directory and Service Manager
Ensure all of the following configurations have been set prior to installing the Cireson Portal:
In Active Directory identify or create an Active Directory group which represents all of your analysts
In Active Directory identify or create an Active Directory group which represents all of your knowledge managers (if you plan to use the HTML knowledge base app)
In Active Directory identify or create an Active Directory group which represents all of your asset managers (if you plan to use asset management in the portal)
In Active Directory identify or create a user or service account that the app pool identity will run as.
In Active Directory identify or create a user or service account that the Cache Builder service will run as.
Create an Active Directory connector in Service Manager that syncs in all of the above groups and users including all of the users contained in those groups.
Add the Web Site App Pool service account, Cache Builder service account and Analytics service account to Service Manager in the Administrator user role.
Add the Web Site App Pool service account, Cache Builder service account and Analytics service account to the Local Administrator group of the server you are installing the application on
Add the Web Site App Pool service account, Cache Builder service account and Analytics service account as a "db_owner" on the ServiceManager, ServiceManagement and CiresonAnalytics databases.
Browser Accessibility
The Cireson Portal can be accessed from the following browser/version:
Microsoft Internet Explorer 11
Google Chrome 30+
Microsoft Edge
Note: The Cireson Portal is designed for Internet Explorer/Edge or Google Chrome. Other browsers may have compatibility or visual issues