Release Notes: Cireson Portal v3.X

Cireson Portal v3.8.2

Bug Fixes

• 5096 - Violation of PRIMARY KEY constraint 'PK__#60E9B53__98DF600561DDD973'. Cannot insert duplicate key in object 'dbo.@Ids'
• 4953 - Random blank view pages

Cireson Portal v3.8

New Features

• Service catalog content can now optionally be filtered by the user's language preference.  For more details, please see the Localization and Globalization in Cireson Portal KB article - Service Catalog Content Selected by User's Preferred Language section.
• Dashboards have been reformatted to display better on various screen resolutions.  These changes include orienting the chart axis labels differently, layout of the charts on the dashboard pages, and limiting the results returned by the queries to a "Top 25" in some charts.
• Settings can now be set via the SettingsItem UI in the portal.  Go to Admin Settings, scroll to the bottom, click Settings Item button.
• Enumeration display names will now fall back to the ENU display string if the display name for the user's preferred language does not exist.
• The service catalog cache and enumeration cache will now be completely resync'd each time the cache builder syncs them.

Bug Fixes

ID   Title
2288  Search User picker does not show correct validation UI
2878 Userpicker window button styles {from drawer}
3186 [IR7657] - The search by CI Class for Service is not including the Business Service class or SCOM (SCOM -> SCSM)
3267 Enumeration Name/Title is not showing
3281 Error with query builder searches with complex criteria
3368 Need to truncate chart labels
3374 Customer reports issue when saving an IR
3386 Dropdown Is not Cleared properly on HTML KB Forms
3399 Admin Settings saving causing error because DB Disposed
3410 Timeout for retrieving activity templates too short causing Issues
3419 [IR9645] Asset Management (Software Asset) License Field not syncing into ServiceManagement Database
3425 AM-Software Asset: On bundle form, required field messages overlaps
3440 [IR9713] Prices in the Asset Management portion of the Cireson Portal is multipled by 100 in the views
3445 AM-Notice Event: Target Class combobox filter is not working.
3452 AM Organization -> Level -> parent child illegal relationships don't fail gracefully
3468 RO Integer Input mapped to a string field fails workitemTransfer, also Date mapped to string fails
3471 Text Prompt: URL prompt: Putting valid url like http://testUrl.com should not going to give you any warning or error after clicking save button. However, it will still prompt as error/invalid
3472 Home> Search result box missing some border highlight on IE11, Chrome, FF
3508 Make sure enums have English fallbacks
3515 SC Language: can still see filtering out SO/ROs using faceted search
3522 New Hardware Assets> Related Items Tab - on Related Software Assets the grid header exceed on the right side.
3525 Send email form task sometimes does not have the To: field prepopulated.
3530 [IR10600] Advanced Knowledge search not working (Swedish)
3533 [IR10605] 'View More Details' link appears to be processing, however hangs
3547 IR10691 - Setting the Portal to use the ENZ language code causes the Enumeration Settings menu to not display the Knowledge lists to edit
3549 Cache builder should do a full wipe/reload of service catalog each sync
3559 Bulk edit change status does not default to current status
3560 My Request View for Grid Task: Service Request; If the SR status is closed, Task button should be disabled. FF, Chrome, IE9,10 and 11
3563 IR for Grid Task: Bug for incident grid task resolve status and resolution category
3568 IR11078 - Installer enters wrong languagecode for Swedish in LanguageCodeDateTime (3.7)
3569 IR11072 - Unable to update Setting Items from the Portal (3.7)
3572 Application start fails when there is a large number of AD groups in SCSM
3573 [IR10618] Quick create Description box {Under Review}
3574 IR10691 - Calendar Views - Time Formats Incorrect Compared To Rest Of Portal - Possible Bug?
3577 Cachebuilder: not all security groups are enumerated
3578 IR6036 - ShowPath on Area enum on SR form does not work if the enum has a parenthesis in it
3587 Need to filter out Closed work items when 'Show Inactive' is checked on grid views
3600 End User cannot add Config Item to SR
3603 IR11408 - CacheBuilder continuously crashes when a AD Group contains stale AD user objects
3622 3.7 Cachebuilder: Enum sync is wiping enabled settings
3625 IR11873 - Cannot add a KB category in v3.7
3626 Missing ChangeSet 4269 to fix, updated items not updating in ServiceManagement until the cachebuilder updated them
3628 3.7 Cachebuilder: commands don't always reschedule themselves on failure
3629 3.7 Cachebuilder: querying for MA/RA parents takes too long in large systems
3630 3.7 Cachebuilder: RA reviewer relationships aren't deleted correctly
3631 IR11009 - Errors in Promoted View
3640 IR12033 - German strings displayedin some cases when usign Slovenian
3642 IR11221 - Send Email not always populating the Send To email address.
3647 IR11405 - Regex on Form Template Issue - SSP v3.7
3652 IR12284 - RegEx validation on forms isn't checked until you leave the field
3654 IR11816 - Error message not fully translated
3655 IR11741 - GetEnumFlatDisplayName API call returning "NULL" affecting ShowPath: true on Form
3657 Assigned To user get's removed from cache when end-user makes a comment
3661 [IR12199] - ROs using custom object in an activity in template doesn't add custom object
3662 IR12783 - I can't complete a localization override (IE & Chrome)
3663 [IR12870] RO related to WorkItem relationship isn't added
3664 IR12624 - NaNNaH showing in date fields when using IE9
3666 IR12603 - Adding custom support group list for manual activities not working
3667 IR12666 - IE9, History, some entries have date as NaN/...
3674 IR12213 - Timestamp Bugg
3677 IR12646 - Send Email - Adding attachment and choosing to add to Action log does not upload the attachment (displays as text) and it does not add the attachment to the Related Items tab.
3678 IR12883 - Promoted view with custom column (i.e. via View Builder) has inconsistent results
3679 IR13053 - When "<>" is used in the answer of a request offering the portal displays a 1
3680 IR12606 - Cireson Portal 3.7 all Work Items will not update the view
3703 IR13270 - Knowledge article - Language is not required on IE9
3704 IR13204 - Saved Search with multiple OR operators doesn't work (IE)
3705 IR13317 - All promoted views times are displayed in GMT.
3709 [IR13103] Derived classes are no longer working in V3.7
3710 [IR13561] In 3.7, adding more columns to My Work, Team Work, Active Work, show null for blank values
3714 IR11414 - Tasks related to AM not available in portal.
3723 IR13739 - More JCI cache issues in 3.7
3726 Users can still access AM even if not a manager
3727 [IR13935] object/projection queries are using the service account
3728 change status task in grid showing all options instead of filtering based on current status.
3729 IR13866 - Portal shows wrong actionlog icons
3730 IR13906 - Closing an Active IR Does not update the Closed Date and Resolved Date fields.
3735 Workitem Problem file attachment will add multiple of the same file when add attachment on Send Email form.
3740 Dashboard Incident: When I update the pending IR, it increments the count of Pending Incident Aging
3743 IR13965 - Resolving a problem record and checking auto-resolve incidents associated does not resolve the incidents
3744 IR13709 - Displayname of incident not set
3784 IR9716 - performance issues with queries using nested properties
3786 IR14475 - Promoted views - Last modified
3787 IR13580 - When adding an attachment that exceeds the max file size set in SCSM, the page hangs (stays stuck at "loading")
3789 Date Time: No date and Time Column
3793 TextPrompts: Portal Request Offering; (+) plus sign was not recognized for Int'l phone number
3812 Purchase Order: General Tab, Allows negative value
3817 Swedish time format bug in Views 
3818 KA Edit button should only check if isKnowledgeManager
3822 Consumable: Type and Notification Template fields does not have an enum list
3827 Notice Event: If "If Applicable use Contract End Date Instead" is checked, Due must be disabled and is no longer required.
3839 IR12877 - Saving Request Offerings should pull workitem prefix with workflow account
3844 Manual activity and Review activity the text is not entered and some part of UI control was not showed.
3847 If there is a PowerShell special character in the password it can cause issues with installation of portal
3848 Creating SCSM install key if it doesnt exist is causing major problems in some cases
3854 IR15574 - Required Feilds are not highlighted for data range
3874 [AM] consumable: On the Consumable form, use the Consumable Model and Manufacturer lists doesn't work
3881 User/group pickers should respect scoping
3882 CB: include users as CIs
3914 IR13572 - We have a user that is getting an error when he tries to do a copy open from within an incident.
3917 SR & CR History is not showing user comment bubbles
3919 IR16043 - end users can navigate to unscoped workitems by modifying url
3920 Knowledge Home Page > Advanced Search > 'Type' field label is not set up to be localizable
3924 Cost Center Edit page throws a js error and does not load
3942 IR15811 - On Behalf of doesn't show when Analyst License isnt valid
4000 IR15557 - Quick IR Error on Creation
4002 IR15671 - Related Object Status not displaying properly in Work Item Forms
4004 IR14168 - When using regex in forms the form is expanded.
4005 IR16341 - Knowledge Article Form - Abstract Field max length too long
4015 IR16317 - Promoting a View with a Custom Type Projection does not show all properties
4016 Grid datetime column display NaN/NaN/0NaN 12:NaN PM if value for this field is none

Cireson Portal v3.7

Cireson Portal v3.6

Supported Upgrade Paths

• Upgrading from v3.0 RTM is not supported.  Upgrade from 3.0 -> 3.1 -> 3.2 -> 3.3 -> 3.4 -> 3.5 -> 3.6.
• Upgrading from v3.0 Beta, RC1, RC2 is not supported.
• Upgrading from v1 or v2 is not supported.  Please upgrade from v1 -> v2 -> v3 RTM and then to v3.1 and then to v3.2 and then to v3.3 and then to v3.4 and then to v3.5 and then to v3.6.

New Features

• 2029 : [IR3055] More Portal Performance Optimizations
• 2746 : Calendars available in the portal like are in the console Knowledge Article
• 2893 : [SR3487] Support AlwaysOn Availability Groups
• 2906 : As a user of the portal I want All remaining WIs forms to have time tracking
• 3006 : Improved responsiveness of forms for use on mobile devices
• 2581 : Bulk running tasks (Change Status & Assigned) against multiple selected items in a view
• 2866 : [SR4897][SR5063] Deep link to Service Offerings in Service Catalog/Homepage Knowledge Article

Bug Fixes

• 2978 : As an admin of the portal I want the installer to set the min sql version as part of the dacpac install
• 2725 : Incident form: Affected Configuration Items not working properly
• 2742 : [SR5467] Related work items open correctly on all forms
• 2752 : [IR5230][IR5185]Change Status drop down options are in the wrong language
• 2809 : [IR5894] When I choose SLV as portal language the task "Assignt to analyst by group" doesnt show any groupsUsing v3.3 on any browser.
• 2833 : The language field needs to be required on the KA form
• 2861 : [IR5952] [IR5943] boundChange does not fire for Classification (ENUM TWO WAY BINDING BROKEN NAMEvsTEXT in VM)
• 2866 : [SR4897][SR5063 ] Deep link to SO in SC/homepage
• 2868 : FIREFOX ONLY - ENUM pickers on KA Edit Form are broken when you select one
• 2872 : SoftwareAsset Form Edit is broken
• 2881 : Enum picker on RO form is not filtering properly
• 2883 : enum pickers in quick create form drop down have capitalized value names - should not be cased for consistency
• 2884 : KB Article Bugs
• 2888 : margin on form checkboxes too big
• 2909 : [IR3683] - V2/V3 Using TypeProjection in RO Queryresult
• 2914 : [IR5143] Can't view activities inside of a parallel activity
• 2915 : [IR6239] Remove button on Child incident is not working
• 2916 : [IR6023] Problem with Required FIelds
• 2917 : End Users get null when saving a request offering
• 2923 : Problem with scsm connection pooling could allow unauthenticated users access.
• 2927 : [IR6200] Garbage can on parent hyperlink on child incident is not working
• 2934 : [IR6028] File Attachment: Field "Is attached by" is empty
• 2949 : SSO Admin users are not getting the proper admin dropdown menu
• 2958 : Force Search UX Bugs
• 2959 : Login Link fix
• 2960 : Search on service catalog, click search button, click RO - results in error
• 2961 : [IR6620] There is a line of code that was setting the PS Execution policy to Restricted after install
• 2962 : [IR6595] update commands aren't initialized correctly
• 2964 : Issue assigning enum which is originally empty
• 2965 : [IR6768] Custom End User role - users are getting a NULL error when trying to submit IR's or SR's from the Cireson Support Portal
• 2967 : [IR6180] Send email attachment says uploading and doesn't go away. (IE9)
• 2969 : Navigating directly to a workitem link causes error page due to no session
• 2970 : [IR6425] When creating an issue in the portal with an attachment, if the user adds the same attachment twice, a null exception is thrown.
• 2972 : When using v3.5 + Hotfix and SSO any non-admin user that logs into the portal is treated as a SCSM Admin
• 2973 : An End User Creating a IR or SR from an RO Results in null error and insufficient access permissions
• 2975 : Form assignment creation fails in v3.5
• 2983 : [IR7095] Link to parent not working
• 2997 : [IR6419] Child work items last modified date shows up in UTC from parent work item
• 2999 : Archived versions of the ClickOnce Setup attempt to install the latest version.
• 3001 : [IR7174] Add support for LeafNodeOnly to the enum pickers in bulk edit UI
• 3002 : CI Picker search dialog should default to Windows Computer in the class drop down
• 3004 : Cannot Save/Update when a RelatedWorkItem is added
• 3007 : [IR7210] web api get token is failing
• 3009 : Issue with ConsoleUser not being present early enough in the request cycle.
• 3023 : Notice Event new/edit form throws an error - System.NullReferenceException: Object reference not set to an instance of an object.
• 3024 : Vendor Save New & Save Edit throw a request error - NullReferenceException: Object reference not set to an instance of an object.
• 3025 : Support Contract new/edit form throws an error - System.NullReferenceException: Object reference not set to an instance of an object.
• 3031 : [IR7170] [IR7297] Cannot add Active Directory groups for Team Views
• 3032 : [IR7326] v3.5 Unable to assign Forms to Active Directory Groups

Cireson Portal v3.5

Supported Upgrade Paths

• Upgrading from v3.0 RTM is not supported.  Upgrade from 3.0 -> 3.1 -> 3.2 -> 3.3 -> 3.4 -> 3.5.
• Upgrading from v3.0 Beta, RC1, RC2 is not supported.
• Upgrading from v1 or v2 is not supported.  Please upgrade from v1 -> v2 -> v3 RTM and then to v3.1 and then to v3.2 and then to v3.3 and then to v3.4 and then to v3.5.

New Features

• 2455 Add option to force search before showing service catalog
• 2064 HTML KB Importer
• 2492 [SR4934] Moved Settings to Service Managment Database, More Info
• 2053 Quick/Bulk edit of Work Items from grids,More Info
• Login and session state handeling was refactored for improved performance

Bug Fixes

• 2641 Open redirect Security Issue
• 2669 [SR5011] Search by Urgency, Impact, Priority is missing for incidents and problems
• 2719 [IR5599][IR5704]IE9 cannot save/update incident
• 2731 Consumables Related Assigned Users Checkbox logic missing
• 2733 Consumable: error when editing a consumable without template specify
• 2738 Announcements are not ordered correctly
• 2742 [SR5467] Need to be able to consistently open a related work item from the related work items section
• 2744 [IR4685]Promoted asset views not appearing properly for specific group
• 2763 [IR4778]ID column missing from Service Manager promoted view
• 2765 Enum picker, select leaf node all disable node have the selected class and are blue
• 2776 [IR4871] Date/Time in AP/SSP
• 2780 Add Scroll binder to WI task menu
• 2781 [IR5374] end / on activity header searches causes the activity to not auto expand
• 2782 [IR4655][IR4565] Paste from context menu does not trigger commentBox change
• 2785 [IR2429] Request Offering: Order of prompts are not correct
• 2786 [IR2430] Request Offering: Query result filters based on another query result does not work.
• 2806 [IR5684] Quick Create - User Picker opens up behind the form
• 2810 [IR5587] Cireson Portal Setup resets PS executionpolicy
• 2816 [IR5826] NavigationAdmin needs security on controller
• 2862 [IR5943] Setting an enum via custom task stopped working in a new work item form
• 2867 [IR6034] for Incidents by template special case AppliesToTroubleTicket Key
• 2871 [IR6001] Related Configuration Items/Affected Configuration Items lookups not working as expected
• 2874 [IR6152] [IR5836] [IR5955] New Enum Picker Validation Errors
• 2875 ManagementServiceConnectionPool needs to be case insensitive
• 2876 Software Asset form broken
• 2877 contract lease or warranty enum ref issue
• 2885 Config item not populating dropdown for affected config items.

Cireson Portal v3.4

Supported Upgrade Paths

• Upgrading from v3.0 RTM is not supported.  Upgrade from 3.0 -> 3.1 -> 3.2 -> 3.3 -> 3.4.
• Upgrading from v3.0 Beta, RC1, RC2 is not supported.
• Upgrading from v1 or v2 is not supported.  Please upgrade from v1 -> v2 -> v3 RTM and then to v3.1 and then to v3.2 and then to v3.3 and then to v3.4.

Important Notes

Optimizing the user picker required changing it to use parameterized sql, so the following settings will change from:

To:

New Features

• Optimized The User Picker. Added ability to set number of returned dropdown records via custom form definition.
• 2385 - [IR2472] [IR4087] Improved Announcements UI/UX
  • 2341 - Announcement dropdown does not adjust to browser resize
  • 2342 - Announcement dropdown should close when you click outside of it
  • 2693 - Auto open announcements if there is a new one
• 2477 - Add new Asset Managment Consumables feature to the portal
• 2067 - Optimize Enum Picker

Bug Fixes

• 2598 - Certain UI elements are not localized properly
• 2606 - KA search still not working correctly
• 2639 - SLO column header label needs to be set up for localization
• 2640 - Form XSS Security Issue
• 2711 - Localization issue on Login Form
• 2713 - Assigning to a none user adds a undefined action log
• 2714 - Software asset: cannot add purchase
• 2715 - localized 2 unlocalized string from software asset form
• 2717 - IE9 & IE10 pop up asking if you want to leave the page when you re-select from a User picker
• 2718 - Clearing object picker and save wont actually clear the object picker
• 2720 - Affected User's Items not working on new incident form
• 2724 - IE create Request Offering with Decimal. Put value into decimal, click anywhere in the page. Error will pop 'pageForm is undefined'.
• 2726 - software asset: after change status task is shown, bundle button will show Change Status pop
• 2728 - AM Asset management change status and change type task incorrect display name
• 2729 - Object picker: selecting from auto complete wont save
• 2735 - Change Request Form is broken - affectedItems controller.js error

Cireson Portal v3.3

Supported Upgrade Paths

• Upgrading from v3.0 RTM is not supported.  Upgrade from 3.0 -> 3.1 -> 3.2 -> 3.3.
• Upgrading from v3.0 Beta, RC1, RC2 is not supported.
• Upgrading from v1 or v2 is not supported.  Please upgrade from v1 -> v2 -> v3 RTM and then to v3.1 and then to v3.2 and then to v3.3.

New Features

• 2275 - [SR2803] As an admin of the portal I want documentation for creating custom dashboards, including adding a record to the navNode and viewPanel tables.  Knowledge article.
• 2453 - [SR3540][SR3869] As an admin I want a super flexible, simple, customizable list view for SC/home page. Knowledge Article
• 2457 - As a support team manager I would like to have additiona work item dashboard content
• 2644 - [SR3290] Add a configurable link option to the login page
• 2513 - CacheBuilder: optimize AD membership calls and work around a known Microsoft bug for the Domain Users group and other primary groups (these groups can now be nested)

Bug Fixes

• 2475 - Issue in EnumController when multiple languages are selected
• 2499 - When an end user tries to access a WI they don't have access to, the page never finishes loading and there is an error
• 2546 - add option to the current service catalog page to load empty until a search has been run
• 2591 - reviewer component is missing from release record type projection
• 2593 - [IR4188] When a work item is created and you use "Create Request on Behalf of", it adds that user as the Created By User in SCSM.
• 2597 - [IR4336] Unable to resolve an IR from the portal
• 2598 - Certain UI elements are not localized properly
• 2601 - Submitting request offerings with attachments isn't working
• 2603 - [IR4060] Grids showing pending activities as active
• 2605 - WorkItem table Created/CreatedDate are identical
• 2608 - [IR4423][IR4487] [IR4550] Unintended automatic assignment action log entry created when opening any work item
• 2609 - [IR4206] Specifiying "LeafNodeOnly" for an enum in an analyst portal custom form doesn't force picking a leaf node if you type in the name instead of picking it from the drop-down
• 2610 - [IR4446] Can type in any value into a list box via the portal, but it does not show in the console.
• 2611 - [IR4599] Link to parent throws errors and does not work
• 2614 - [IR4490] Nav disappears when creating link in another language
• 2617 - [IR4164][IR3738][ IR4836][4840] Issue in v2 and v3 portal - escape characters
• 2618 - [IR4442]Promote view duplicate keys error
• 2627 - [IR4592]Created a knowledge item and attached a Request offering. Afterwards deleted the Request offering and now I cannot open up the KB
• 2628 - [IR4598] ShowPath in classification enum for custom form does not work
• 2629 - [SR4518] [IR4724] Change "text-indent:0.8em;" to "padding-left:0.3em;" on textboxes
• 2631 - [IR4654] changing a custom property value from null to not null on edit doesn't log a record
• 2632 - [IR4651] List with child items shows incorrectly on portal, it seems to loop
• 2633 - Deprecate unused localizations
• 2634 - Get rid of missing enumeration display string error
• 2642 - Showing history triggers the dirty form flag
• 2643 - Form open in new tab close after browsing app
• 2647 - Remove errors about Processing System.ActivityCanBeEditedByUser relationship for Id: ab0f3a8e-cd0c-8b16-8a32-48e627601f2d
• 2649 - [IR4812]In the Portal v3.0, 3.2, and 3.2 hotfix, , when in any view for Software Assets, SupportContracts, and Hardware Assets, only one of the two filters works.
• 2650 - [IR4739 ] Send email dialog is behaving inconsistently
• 2651 - [IR4713] After attaching a file with send email, the autosave of the incident results in "Request failed" and a red error messages "Please correct form"
• 2657 - [IR4729] When you are missing more than one required field in a request offering it does not show all the values missed
• 2660 - spGet_TeamRequests needs a DISTINCT clause
• 2661 - ENU must be included as a language code for localizations to work properly (it's needed as the fallback)
• 2665 - [IR4633] SR Search error
• 2666 - Language Code Date Time drop down should pull from the LanguageCodeDateTime key in web.config
• 2672 - [IR4926] Obect picker - unable to select item
• 2673 - [IR4924] In the Portal, date fields show no data for asset management, for hardware assets, contracts, and software assets,
• 2674 - [IR4845] Unable to use the Portal to enter a cost value on some Hardware Assets, Software Assets, and Contracts.
• 2675 - [IR4703] Send Email - Add Message to Action Log is Blank
• 2676 - [IR5060] The EndUser Home page URL should allow for pages other than a View
• 2681 - Workitem header search is broken
• 2682 - [IR4754]'Placeholder text' instead of correct folder name in SCSM 'Promote View' folder tree for new folders

Cireson Portal v3.2

Important Notes

• A new asset management MP is required for using asset management in version 3.2 - Please download and import Cireson Asset Management MP version 7.5.60.100 or higher.

Supported Upgrade Paths

• Upgrading from v3.0 RTM is not supported.  Upgrade from 3.0 -> 3.1 -> 3.2.
• Upgrading from v3.0 Beta, RC1, RC2 is not supported.
• Upgrading from v1 or v2 is not supported.  Please upgrade from v1 -> v2 -> v3 RTM and then to v3.1 and then to v3.2.

New Features

• Support for localization added for languages: NOR (Norwegian), SVE (Swedish), NLD (Dutch) up to 3.2 level.  More languages are in progress and will be released in 3.3.
• v3 web API is released - API documentation is accessible from the user menu in the upper right by administrators
• Task to copy incidents and service requests
• Added asset management notice events and invoices to portal.
• Properly handling when forms have been edited by prompting the user that unsaved changes will be lost including action log comments that have not been added and saved.
• Additional data synchronized from ServiceManager to ServiceManagement WorkItem table.

Bug Fixes

2060 2261 [IR2248][IR3109] 'Parsing JSON Failed' error for when file attachments are being added is fixed
2263 [IR2269] Top Knowledge Articles Contains Results With No End User Content when an End User is Viewing the List is fixed
2290 [IR2345] Relating Child items in IE9 doesn’t work is fixed
2302 Added support for specifying an enum data type property for ExtraProps on a user picker shows
2303 [IR2584] Cache Builder uses two different sources when it writes to the event log is fixed
2306 [IR1843][IR3020][IR2808][IR1843] Lync App requests for user detail results in blank screen on portal is fixed
2314 End Users unable to view certain work items in the Cireson Support Portal is fixed
2316 [IR2618] Problem Status Change('Resolution') - Autoresolve Incidents unable to be checked is fixed
2327 [IR2845] Portal v3 Query Result not working properly is fixed
2332 [IR2877] Delay with work item displayed as related work items
2333 [IR2888][IR2477][IR3137][IR3924] DiscoveryDataInsertionCollisionException (A discovery data item was rejected because the item has already been inserted by another user or process) is fixed
2334 [IR2914][IR2825][IR2153] Promote view inaccessible bug is fixed
2336 [IR2656] Problem choosing a request offering on the v3 portal is fixed
2350 [IR2858] CIs with Status = Pending Delete should not be shown in CI search results is fixed
2351 [IR2852] SCOM Distributed Applications are not showing up in the affected CIs list is fixed
2355 Knowledge search now works with multiple word search terms
2357 [IR2992] Service Offering, RO listings View, ROs are not alphabetical is fixed
2360 [IR3284][IR3379][IR3257][IR2741][IR3497][IR2837] Problem & Release Record are not showing up in the New menu
2361 Search by assigned to = is null is added to search
2362 Using Assign Analyst By Group and the clicking Apply throws error is fixed
2379 [IR3026] Send email task with file attachment does not attach file to work item is fixed
2380 [IR2617] Quick Create issues for incident and change is fixed
2381 Added support for easily reinstalling prerequisites from the installer home screen
2382 [IR3002] Required fields not working (IE9) is fixed
2395 [IR2675] Drawer From template grid scrollbar is off is fixed
2413 [IR2697] HTML tags in request offering user inputs breaks service request form
2416 [IR3267] Creating an incident and assigning it to an analyst does not save the action log entry
2417 [IR2003] Handle special JSON characters in saved search view names
2418 [IR3025] Hitting back button from home page results in an anti-forgery token error is fixed
2427 Adding a comment on a new incident doesn't save
2429 [IR2473] - end users that are reviewers on an activity can't access the workitem
2434 [IR3144] Link to activity from email is not working is fixed
2436 Promote view not accessible
2437 [IR3386] Drawer Quick Add bottom row dropdowns cut off in IE 9-11, & FF is fixed
2442 [IR3592][IR3815] GUIDs showing for promoted views in column headers is fixed
2443 [IR2832] Asset Management: License form related items tab multiple object pickers do not have add buttons is fixed
2444 [IR3486] Promoted view shows no incidents is fixed
2445 [IR3060] Request offering + any eecimal field that limits decimals also limits max value is fixed
2446 [IR3732] Promote view localization doesn't show up is fixed
2447 [IR3306] Failure submitting work item from template with parallel activities
2448 V3 API: /Enum/GetEnumTree no longer exist. Must update request offering enum to look up api/v3/Enum/GetList
2450 [IR3589] CacheBuilder Windows Service is still 32 bit is fixed
2451 [SR3263] "Request was created. null" is fixed
2452 [IR3521] Nav link open in a new window does not work is fixed
2454 [IR3517] Need to sanitize KA abstracts from XSS is done
2456 Searching by incident source or service request source doesnt work on support portal is fixed
2458 [IR3002] Required field for user picker is not working on IE9 is fixed
2459 [IR3762] Nav Nodes Assigned Groups aren't persisted through a cache builder refresh is fixed
2461 [IR3718] Group picker should return results even if SearchGroupsInUserPicker is set to false is done
2485 [IR3889] Added rerun to failed activity.
2489 [IR4016] "Assign To Analyst by Group" Portal task not displaying child Support Groups unless a dummy AD group is assigned to the parent is fixed
2490 [IR4053], [IR2433], [IR3895] - Runbook activity parameter mapping XML is stripped is fixed
2493 [IR3927] - Nested Active Directory groups showing up in Assign to Analyst by Group is fixed
2494 [IR4068] Enums are sorted alphabetically and should be sorted by ordinal
2515 Add only ENU, NOR, SVE, and NLD as valid language codes to the setup V3.2

Cireson Portal v3.1

Important Notes

• Cireson Portal v3.1 requires Asset Management v7.5.60.26 which can be downloaded from the download center at http://kb.cireson.com/app-store-download/ Password: CiresonApps
• Any custom string overrides must be redone using the new Localizations UI in the portal.  Details below.
• After installing give the Cache Builder a few minutes to run and update the data in ServiceManagement.
• Upgrading is the same process as installation.

Supported Upgrade Paths

• Upgrading from v3.0 RTM is supported.
• Upgrading from v3.0 Beta, RC1, RC2 is not supported.
• Upgrading from v1 or v2 is not supported.  Please upgrade from v1 -> v2 -> v3 RTM and then to v3.1.

New Features

• Invoices for asset management (Create new, view, edit)
• Localization management platform - this will enable translation partners to easily provides translation updates on a continual basis to keep up with the commitment to Continuous Innovation and Delivery.  All translations will be merged into sprint releases starting with v3.2.  Details will be sent to localization partners.  A new 'Context' attribute has been created to provide context to people that are localizing strings.
• All strings have been moved to the ServiceManagement database and are no longer stored in the /Strings directory in files.  Overrides can be made in the portal now.  See How to Override a Localization.  Note: All previously created string overrides must be recreated using the new UI in the portal.

Bug Fixes

Note: Titles with incident IDs in square brackets are customer-reported bugs.  The Incident ID corresponds to the incident ID on the Cireson Support Portal.

               ID                                       Title

1747 Improve performance of retrieving templates
2109 [IR2126][IR2009]Date value is initially entered into the action log in UTC time and it should be adjusted for local time.
2114 Reorder the classes in asset administration menu in +New menu to match SCSM console order
2115 Asset management forms: Maintain consistency for pre-filled text fields
2117 Asset management forms: Add support for regional number formatting for price and amount fields
2118 Asset management forms: Fix selecting an object display issue
2119 Rename "Reset Filter" button to "Reset View"
2121 Add space after checkbox in the select columns menu on a grid
2122 Add a space before text values are displayed/entered on form input fields
2123 Replace {0} value with empty string on History tab
2125 Column header arrows display on top of each other
2126 Standardize terminology on related assets tab
2140 Make disabled fields more readable
2186 Fixed 'System.NullReferenceException: Object reference not set to an instance of an object' error in log on application start
2205 Assign to Analyst By Group task is broken if you select a group that isn't mapped
2253 CacheBuilder needs to handle shutdown requests more gracefully
2254 [IR2239] Very large size of service catalog category taxonomy still causing issues
2255 [IR2239]  SLA clock incorrectly shows for resolved work item
2256 Clicking remove on a related WI grid opens that WI in a new window and removes it
2257 [IR2226] ScheduledStartDate field does not write date into SR
2258 [IR2161] Enums are sorted alphabetically and should be sorted by ordinal
2259 [IR2225] Sequential activity that has child manual activtiies throws error on save of change to manual activity
2261 [IR2248][IR3109] Parsing JSON Failed when adding a file attachment (v2)
2262 [IR2333] Can't search service request by affected user
2263 [IR2269] Top Knowledge Articles contains results with no end user content when an end user is viewing the list
2285 [IR1943] issue on save when there is a large amount of scoping
2290 [IR2345] Relating child items doesn’t work in IE9 & IE11
2291 [IR2317] [IR2738] Invalid dates formatting (IE9)
2292 V2/V3 - Request offerings user input change to date format in the userinput string to add 'UTC' to the date string
2296 Cache Builder will now log if running as 64 bit or not
2297 [IR2455]  Disallowed characters from a view's display name are removed before being promoted
2298 [IR2273][IR3009] - admin page maxjsonlength error with large # of AD Groups
2299 Release build of Cache Builder is 32 bit
2300 Characters in incident description field break form page
2301 Times from changes status to resolved task not correct at first
2302 Specifying an enum data type property for ExtraProps on a user picker shows '[Object object]' instead of the display name of the enum
2314 End users unable to view certain work items in the Cireson Support Portal
2324 [IR2715] Action log entry from send email task has updated time in UTC
2325 [IR2690]Promote view is failing
2329 [IR2807] Form for 'Create Purchase Order' contains typo 'Lincenses'
2330 Added additional logging inside the GetConsoleSettings method
2331 spGet_KnowledgeArticlesBySearchText should only include articles with content (when not an analyst)

Cireson Portal v3.0

Continuous Innovation

Here at Cireson we are committed to Continuous Innovation.  Every quarter we are delivering more apps, more features, and more of what you want.  We listen and then we simply build what you tell us you want.  That’s how we roll.

The vision for the Portal is to bring everything related to IT service management into one place accessible from anywhere, on any device, on any browser, on any platform.  It’s brought to you and supported by one company and one license.  That’s what we call The Power of One.  The v3 release is a big step in the fulfillment of that vision.  We’ve added Cireson Asset Management to the Portal.  We’ve added Dashboards to the Portal.  We’ve integrated the Portal and Microsoft Lync.

But, that’s just the beginning!  We have also focused on making the Portal even more customizable and extensible.  The Power of One doesn’t end with what Cireson adds to the Portal.  The Power of One is also about what you want to bring to the Portal.  Now you can add your own custom views, dashboards, navigation menu items, tasks, and more.  The possibilities are endless.  All in one place.

New Features

• Here is a summary of the new features in v3:
• Added Cireson Asset Management to the Portal
• Lync client app integration
• Dashboard framework and default dashboard content
• Custom grid views that are promoted from the SCSM console
• Persisted searches as personal views
• New multi-tier navigation model with admin control of user access, visibility, icons, position, and ability to define unlimited custom navigation nodes with links to places inside or outside the Portal
• New “home” page with top request offerings, favorite request offerings, top knowledge articles, and multi-faceted search to search the KB and service catalog at the same time
• Composable view framework for creating custom views from “view panels” such as grids, charts, and custom HTML content
• New service catalog layout designed to look like an “app store”
• Highly optimized optimistic concurrency checking
• A “click-once” installer for initial installation, upgrading, and patching
• Ability to choose distribution groups as assigned to/affected user/primary owner/reviewer
• Option to scope assigned to and primary owner fields to only members of the analysts group
• Problem management
• Release management
• Ability to quickly choose the affected user’s CIs like you can in the incident form in the SCSM console, but now for all work item forms
• Ability to capture implementation results and comments when an SR is completed or cancelled
• Ability to skip an activity and return to an activity
• All cache data is now stored in a full SQL Server database – ServiceManagement – for even more improved performance, ease of maintenance, and more flexibility going forward
• HTML format for Send Email
• Grid personalization persistence – changes to column widths, order, sort order, grouping, checkbox state, etc. are preserved on page refresh/navigation
• Announcements including admin user experience for creating/managing them
• My Team’s Requests view – shows requests made by your or people in your “team” (any specified AD group that you are a member of)
• Quick search by ID or title/description integrated into the header
• Enumeration administration for enumerations mastered in the ServiceManagement DB such as HTML KB enumerations
• HTML KB Knowledge Articles can be related to request offerings and service offerings
• End users can change their own language and date/time formatting preferences.  One web site can serve multiple languages.
• Time Tracker app added to portal to track time worked on incidents
• Added ALL work item properties to the cache so they can be shown on the grid views, used as search criteria, or used as dashboard content data or query criteria
• New search user experience enables many scenarios such as searching across work item types, searching by alternate contact info, searching by scheduled/actual start/end date etc.
• New user details view shows user properties, related assets, related CIs, requested and assigned work items
• History tab on all work item forms shows a timeline view of property value changes, relationships that have been added, removed, changes, and actin log comments in a conversation format
• Support for “right to left” languages such as Arabic
• Updates to JavaScript and CSS files are force refreshed on next page refresh
• First assigned date is now populated on service requests
• … and of course bug fixes!