This article describes the options found in the Admin Settings menu item 'Setting Items' in the Cireson Portal:
For configuration of the Admin Settings Page please see KB1368 - Reference: Admin Settings in Cireson Portal
Please note: These settings exist in the latest version of the Cireson Portal. As of this writing is version 10.3.2
key (nvarchar)
value (nvarchar) example
Explanation
ActionLogNotificationReplyTo
FromPortal
Â
AddToActionLogDefault
TRUE
Send Email task default setting for "Add to Action Log"
AdvancedRequestOfferingKey
<ProductKeyGUID>
Key being used to activate Advanced Request Offerings
AnalystHomePage
cca5abda-6803-4833-accd-d59a43e2d2cf
Landing page when Analysts first log into portal
AnalystsADGroup
SupportSCSM_Analysts
AD Groupto define which users have Analyst Level Access
AnnouncementManagerADGroup
SupportSCSM_Analysts
ApplicationTitle
Cireson Support Portal
Name of application displayed top left hand corner and on login page if using forms auth
AssetManagementConsumableTemplate
AssetManagementConsumableTemplate
Default Asset Management Consumable Template
AssetManagementContractLeaseTemplate
AssetManagementContractLeaseTemplate
Default Asset Magement Contract Lease Template
AssetManagementInvoiceTemplate
AssetManagementInvoiceTemplate
Default Asset Management Invoice Template
AssetManagerADGroup
SCSM_Admins
AD Group to define which users can access Asset Management Object, Views and Tasks
AtMentionGroupFilter
TRUE
Use the Group Filter for @ mentions
AutoRefreshLicenses
TRUE
Sets if licenses will be automatically retrieved from licensing.cireson.com
BotAccentColor
#e57a00
Colour of the Bot Accent for Teams integration
CacheBuilderMaxRetries
10
This settings is used to retry a synchronizing command within cachebuilder, should a command fail the cachebuilder will retry this number of times before failing permanently.
CacheBuilderRetryInterval
15
CMDBPortalKey
Â
Key being used to activate the new CMDBÂ
ConfigItemClasses
Â
ContractWarrantyTemplate
ContractWarrantyTemplate
Default Contract Warranty Template
CreateOnBehalfGroup
SCSM_Analysts
CreateOnBehalfGroupChangeRequests
SCSM_Analysts
CreateOnBehalfGroupIncidents
SCSM_Analysts
CreateOnBehalfGroupServiceRequests
SCSM_Analysts
CustomizableLoginLink
Having trouble logging in? Reset your password.
Text to be displayed for the Custom link on forms login page. Knowledge Article
CustomizableLoginLinkUrl
https://passwordreset.cireson.com/
Custom login link URL for forms login page. Knowledge Article
DefaultChangerequestTemplate
StandardChangeRequest
Default template for quick create and new workitem task, see Knowledge Article for how to change
DefaultIncidentTemplate
DefaultIncidentTemplate
Default template for quick create and new workitem task, see Knowledge Article for how to change
DefaultManualActivityTemplate
DefaultManualActivityTemplate
Default template for quick create and new workitem task, see Knowledge Article for how to change
DefaultParallelActivityTemplate
DefaultParallelActivityTemplate
Default template for quick create and new workitem task, see Knowledge Article for how to change
DefaultProblemTemplate
Template.ce14c85e54ed408c874f102c5545576d
Default template for quick create and new workitem task, see Knowledge Article for how to change
DefaultReleaseRecordTemplate
DefaultReleaseRecord
Default template for quick create and new workitem task, see Knowledge Article for how to change
DefaultReviewActivityTemplate
DefaultReviewActivityTemplate
Default template for quick create and new workitem task, see Knowledge Article for how to change
DefaultServiceRequestTemplate
ServiceManager.ServiceRequest.Library.Template.DefaultServiceRequest
Default template for quick create and new workitem task, see Knowledge Articlefor how to change
DisableProductMetrics
FALSE
Disable sending Usage statistics back to Cireson
DontUseScopedAccess
FALSE
Disabling user scoping will remove any security filtering for workitems, configuration items and service catalog.
EnableActionLog
FALSE
Enable the use of the Action Log
EnableCiresonAnalytics
TRUE
Enable the use of Cireson Analytics
EnableCreateOnBehalfChangeRequest
FALSE
Enable the use of Create on Behalf of for Change Requests
EnableCreateOnBehalfIncident
TRUE
Â
EnableCreateOnBehalfServiceRequest
TRUE
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EnableDashboardLegacyAPI
FALSE
Enable the use of the old Dashboard API (replaced with Platform Host API)
EnableReAssignment
FALSE
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EnableViewAffectedUserDetails
FALSE
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EnableWatchList
TRUE
EndUserHomePage
ServiceCatalog/Listing
Landing page when End users first login to portal
ForceAddToActionLog
TRUE
Send Email Task force comments to Action Log (disables option to choose)
ForceSearch
FALSE
Hide request offerings so users must first search for what they want before to see desired offerings
GridviewRecordCap
500
GroupQuery
DisplayName LIKE '%' + @Query + '%' OR UserName LIKE '%' + @Query + '%'
Query criteria for pickers to find group objects, display and username by default
HardwareAssetTempate
HardwareAssetTempate
Default Hardware Asset Template
KbSearchByUserLocale
FALSE
When set to True any Knowledge Base searches will only return articles that are set to the user's preferred language.
KnowledgeManagerADGroup
SupportSCSM_KBManagers
AD Group to define which users can create KB Articles
LanguageCode
ENU
LanguageCodeDateTime
ENU
LastModifiedAdjustmentInMilliseconds
5000
Workflows and other processes may complete an update sometime after the time specified in the Last Modified field. This gap can be accounted for by the LastModifiedAdjustmentInMilliseconds
LocalizationManagerADGroup
Â
AD Group to define which users can over-ride localization strings
MAAdd(ManualActivityAdd)
SCSM_MA_Add
AD Group to define which users can add Manual Activities to tickets
MicrosoftAppID
Â
Microsoft Teams Integration details
MicrosoftAppPassword
Â
Microsoft Teams Integration details
NoticeEventTemplate
NoticeEventTemplate
Default Notice Event Template
NotificationTemplatePrefix
IR
PAAdd(ParallelActivityAdd)
SCSM_PA_Add
AD Group to define which users can add Parallel Activities to tickets
PrePopulateCiLimit
1
PromoteViewConnectionString
Â
PurchaseOrderTemplate
PurchaseOrderTemplate
Default Purchase Order Template
PurchaseTemplate
PurchaseTemplate
Default Purchase Template
RefreshIntervalMilliseconds
300000
This determines how often a grid will be refreshed with data.
RememberMeExpirationDays
365
Knowledge Article
RAAdd(ReviewActivityAdd)
SCSM_RA_Add
AD Group to define which users can add Review Activities to tickets
RightToLeft
FALSE
This setting should be set to true when utilizing the portal with a RightToLeft language option.
RunConcurrencyCheck
TRUE
When set to True a pre-check will be done before saving a workitem to ensure no changes have been made in the interim of when the user loaded the workitem and when they click to save it.
SearchGroupsInUserPicker
TRUE
Have group objects hidden or shown in the user picker depending on value
SearchUsersInUserPicker
TRUE
Have user objects hidden or shown in the user picker depending on value
SendEmailChangeAllowAnalystToChangeStatus
TRUE
Enable option to allow Analysts to Change Status when using Send Email task on Change Requests
SendEmailChangeDefaultStatusEnum
<GUID>
Set a Default Status when using Send Email task on Change Requests
SendEmailChangeRootStatusEnum
<GUID>
Display only statuses within a certain parent for Change Requests
SendEmailIncidentAllowAnalystToChangeStatus
TRUE
Enable option to allow Analysts to Change Status when using Send Email task on Incidents
SendEmailIncidentDefaultStatusEnum
<GUID>
Set a Default Status when using Send Email task on Incidents
SendEmailIncidentRootStatusEnum
<GUID>
Display only statuses within a certain parent for Incidents
SendEmailProblemAllowAnalystToChangeStatus
TRUE
Enable option to allow Analysts to Change Status when using Send Email task on Problems
SendEmailProblemDefaultStatusEnum
<GUID>
Set a Default Status when using Send Email task on Problems
SendEmailProblemRootStatusEnum
<GUID>
Display only statuses within a certain parent for Problems
SendEmailReleaseAllowAnalystToChangeStatus
TRUE
Enable option to allow Analysts to Change Status when using Send Email task on Release Records
SendEmailReleaseDefaultStatusEnum
<GUID>
Set a Default Status when using Send Email task on Release Records
SendEmailReleaseRootStatusEnum
<GUID>
Display only statuses within a certain parent for Release Records
SendEmailReplyTo
FromPortal
Set the value of where the Send Email Reply To field is set to
SendEmailServiceAllowAnalystToChangeStatus
TRUE
Enable option to allow Analysts to Change Status when using Send Email task on Service Requests
SendEmailServiceDefaultStatusEnum
<GUID>
Set a Default Status when using Send Email task on Service Requests
SendEmailServiceRootStatusEnum
<GUID>
Display only statuses within a certain parent for Service Requests
ServiceCatalogItemsPerPage
25
This setting is used for the v3.0 and earlier versions of the Service Catalog.
ServiceCatalogLanguageCode
*
ServiceManagerInactivityTimeoutMinutes
60
Set the timeout for connections to the Service Manager SDK service. Knowledge Article
SessionTimerCountdown
60
ShowNewButtonInDrawer
TRUE
Show or hide the NEW button in drawer (applies to Analysts only)
ShowQuickCreateForIR
TRUE
Show or hide quick create for Incidents Requests on the drawer
ShowQuickCreateForPR
TRUE
Show or hide quick create for Problem Requests on the drawer
ShowQuickCreateForRR
TRUE
Show or hide quick create for Release Records on the drawer
ShowQuickCreateForSR
TRUE
Show or hide quick create for Service Requests on the drawer
SoftwareAssetTemplate
SoftwareAssetTemplate
Default Software Asset Template
SupportandMaintenanceContractTemplate
SupportandMaintenanceContractTemplate
Default Support and Maintenance Contract template
TeamGroupFilter
TRUE
This should be set to True when the client has configured Team Groups within Admin Settings and wishes to limit the access to workitems and User lists according to team group membership.
TeamsAppKey
<ProductKeyGUID>
Enabled Microsoft Teams Integration within the Cireson Portal
UpdateUserProfileNagInterval
0
The setting is the number of days that is subtracted from the User Profile Last Reviewed Date to determine whether to notify the user to review their profile.
UseHtmlKb
TRUE
Allows the choice to use the HTML Knowledge Base, or the ServiceManager (CMDB) Database. If the item is FALSE, only SCSM-created articles can be called, no HTML KB features are available.
UserQuery
DisplayName LIKE '%' + @Query + '%' OR UserName LIKE '%' + @Query + '%'
Query criteria for pickers to find user objects, can be changed to add ability to search EmployeeID etc
UseSessionTimer
TRUE
No longer used. Knowledge Article
UserTokenExpirationMinutes
60
Set the user session timeout. Knowledge Article
VendorTemplate
VendorTemplate
Default Vendor Template
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